Privacy Policy
1. Introduction
Domus Anguiana LLC, a California limited liability company doing business as CHAD ("CHAD," "we," "us," or "our"), operates an AI-powered SMS service accessible at chaditup.com and via text message to +1 (888) 302-5768. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the CHAD service.
2. Information We Collect
2.1 Information You Provide Directly
- Mobile phone number
- First name or preferred name
- City and state of residence
- Gender identity
- Sexual orientation
- Relationship goals and style preferences
- Opener style preferences and preferred message delivery time
- Full content of all SMS messages sent to and received from CHAD
- Names and details of third parties you mention in conversations
2.2 Information Collected Automatically
- Mobile phone number and carrier information (collected by Twilio upon message receipt)
- Message timestamps and delivery metadata
- Subscription tier and billing status
- Message volume and usage patterns
2.3 Payment Information
Payment card and billing information is collected and processed directly by Stripe, Inc. We do not store full payment card numbers on our servers. We retain only tokenized payment references provided by Stripe and subscription status information.
2.4 Sensitive Personal Information
We collect gender identity and sexual orientation as defined under California law. This information is collected solely for the purpose of personalizing the CHAD experience. We do not sell, share, or use sensitive personal information for any purpose other than providing the Service.
3. Summary of Data Practices
| Category | Data Collected | Purpose | Shared With |
|---|---|---|---|
| Identity | Name, phone number | Service delivery, personalization | Twilio, Anthropic |
| Location | City, state | Localized openers, date suggestions | Anthropic |
| Sensitive PI | Gender identity, sexual orientation | Personalization of openers | Anthropic (processing only) |
| Relationship data | Relationship status, style, goals | Personalization | Anthropic (processing only) |
| Communications | Full SMS message history | AI response generation, safety | Anthropic, Twilio |
| Financial | Payment method (tokenized) | Billing | Stripe |
| Technical | Phone carrier, message metadata | SMS delivery | Twilio |
4. How We Use Your Information
- To provide, operate, and improve the CHAD SMS service
- To personalize AI-generated content based on your profile and preferences
- To deliver scheduled and on-demand messages via Twilio
- To process subscription payments and manage billing through Stripe
- To detect and respond to safety concerns, including crisis escalation
- To monitor for misuse, fraud, or violations of our Terms of Service
- To analyze usage patterns and improve the quality of AI responses
- To comply with applicable legal obligations
5. How We Share Your Information
5.1 Service Providers
- Twilio, Inc. — SMS infrastructure. Receives your phone number, message content, and carrier metadata. Privacy policy: twilio.com/legal/privacy
- Anthropic, PBC — AI technology provider. Receives message content and profile context to generate AI responses. Privacy policy: anthropic.com/privacy
- Stripe, Inc. — Payment processor. Receives payment information and subscription data. Privacy policy: stripe.com/privacy
- Railway — Cloud hosting provider. Hosts our application and database infrastructure.
5.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
5.3 What We Do Not Do
- We do not sell your personal information to third parties
- We do not share your sensitive personal information for cross-context behavioral advertising
- We do not share your information with data brokers
6. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, request correction of inaccurate data, opt out of sale (we do not sell data), and limit use of sensitive personal information. To exercise any of these rights, contact us at hello@chaditup.com with the subject line "Privacy Rights Request" or text PRIVACY to +1 (888) 302-5768. We will respond to verified requests within 45 days. We will not discriminate against you for exercising your privacy rights.
7. Data Retention
- Active account data: retained for the duration of your account
- Message history: retained for 12 months from the date of each message, then deleted
- Payment records: retained for 7 years as required for tax and accounting purposes
- Blocked/underage account records: retained indefinitely to prevent re-registration
- Safety violation logs: retained indefinitely — exempt from deletion requests
- Data following account deletion: deleted within 30 days, except as required by law
To request deletion of your data, email hello@chaditup.com with your phone number and the subject line "Delete My Data."
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted database storage, HTTPS encryption for all web communications, and access controls limiting who can access user data. However, no method of transmission over the Internet is 100% secure. If you believe your data has been compromised, contact us immediately at hello@chaditup.com.
9. Sensitive Personal Information — Special Protections
We collect gender identity and sexual orientation to personalize your CHAD experience. We apply the following heightened protections:
- Used only to generate personalized AI responses — never for advertising, profiling, or sale
- Transmitted to Anthropic only as part of generating your personalized AI responses
- Not shared with any other third party
- May be deleted upon request — note this may affect personalization quality
10. Children's Privacy
The Service is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. Our onboarding process includes an age verification step, and accounts identified as belonging to minors are immediately blocked and flagged. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@chaditup.com.
11. Third-Party Links and Services
The Service may reference or link to third-party websites, products, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through CHAD.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by sending an SMS to your registered phone number at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
Domus Anguiana LLC (DBA: CHAD) — Privacy Office
583 Garden Ave, Pomona, CA 91767
Email: hello@chaditup.com
SMS: Text PRIVACY to +1 (888) 302-5768
Website: chaditup.com/privacy